Refund Policy

Last updated: September 21, 2026

Thank you for shopping with Caballero Co. We want you to love what you order. This policy explains how returns, exchanges and refunds work for customers in the United States and internationally.

Returns

You have 30 calendar days from the date your order is delivered to request a return. To be eligible, the item must be unworn, unwashed, unaltered, in its original condition with any tags attached, and in its original packaging where applicable.

For hygiene reasons, intimate apparel, underwear and swimwear can only be returned if the hygiene liner or seal is intact and has not been removed.

How to Start a Return

Email us at caballerocobusiness@gmail.com with your order number, the item(s) you want to return, and the reason. We will reply with return instructions and the correct return address.

Please do not ship anything back before you hear from us. Because our products are fulfilled by supplier partners, the return address is often different from any address you may see on your package, and may be located outside your country. Items sent without approval may not be received or refunded.

EU and UK Right of Withdrawal (14 Days)

If you are a consumer in the European Union or United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, under applicable consumer law (including the EU Consumer Rights Directive 2011/83/EU). To exercise this right, notify us at caballerocobusiness@gmail.com within that 14-day period with a clear statement of your decision to withdraw and your order number. You must then send the goods back within 14 days of notifying us, unused and in their original condition. You are responsible for the direct cost of returning the goods. This right does not apply to sealed intimate apparel, underwear or swimwear that has been unsealed after delivery, for hygiene reasons.

Return Shipping

Return shipping costs are your responsibility unless the item arrived damaged or defective, or we sent you the wrong item. In those cases we will cover the cost of returning it. We recommend a trackable shipping method, since we cannot refund items that are lost in transit back to us. Customs duties, taxes and import fees paid on the original delivery are set by your local authorities and are not refundable by us, except where required by law.

Refunds

Once your return is received and inspected, we will email you to let you know whether it has been approved. If approved, your refund will be issued to your original payment method within 14 days (EU/UK withdrawals) or within 5 to 10 business days (all other returns). Your bank or card issuer may take additional time to post the credit. For EU/UK withdrawals, we refund the price of the goods and the original standard delivery cost. For other returns, original shipping charges are non-refundable unless the return is due to our error or a damaged or defective item.

Exchanges

If you need a different size or color, contact us and we'll help you sort it out. In most cases the fastest way is to return the original item for a refund and place a new order for the one you want.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or not what you ordered, email us within 7 days of delivery at caballerocobusiness@gmail.com with your order number and clear photos of the issue. We will arrange a replacement or a refund at no additional cost to you. This is in addition to, and does not affect, your statutory consumer rights (including legal guarantee rights in the EU and UK).

Order Cancellations

Orders can be cancelled for a full refund only if they have not yet shipped. Because orders are sent to our fulfillment partners quickly, please contact us as soon as possible if you need to cancel or change an order. Once an order has shipped, the return process above applies.