Refund policy

Last updated: September 21, 2026

We want you to love what you ordered from Caballero Co. If something isn't right, here's how returns and refunds work.

Return Window

You have 7 days from the date of delivery to request a return. Once your return is approved, the item must be shipped back to us within 7 days of that approval to qualify for a refund.

Condition Required

Items must be unworn, unwashed, and undamaged, with original tags attached and in their original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following are final sale and cannot be returned: swimwear, intimates and loungewear, bodysuits, beauty products, and any item shipped without its original packaging or SKU label. Sale/clearance items marked as final sale are also non-returnable.

Return Shipping

Return shipping costs are the customer's responsibility unless the return is the result of our error (wrong item shipped) or a damaged/defective item, in which case we will cover return shipping.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at caballerocobusiness@gmail.com within 7 days of delivery with your order number and a photo of the issue, and we will arrange a replacement or refund at no cost to you.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Restocking Fee

Returns that do not meet the conditions above may be subject to a 20% restocking fee, or may be declined and shipped back to the customer at their expense.

Refund Processing

Once we receive your returned item, please allow 5-7 business days to inspect and process it. Approved refunds are issued to your original payment method; your bank or card provider may take additional time to post the refund to your account. Original shipping and handling charges are non-refundable.