Shipping Policy

Last updated: September 21, 2026

We want you to know exactly what to expect when you order from Caballero Co, wherever you're ordering from.

Where We Ship

We ship to the United States and to select international destinations. The countries we deliver to are shown at checkout; if your country is not available there, we can't deliver to it yet.

Processing Time

Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Delivery Time

Our products are shipped directly from our supplier partners rather than from a single warehouse. After processing, delivery typically takes 7 to 21 business days within the United States and 10 to 30 business days for international addresses, depending on the item, the shipping origin and your location. These are estimates, not guarantees.

Multiple Packages

If you order more than one item, your order may ship from different locations and arrive in separate packages on different days. You will not be charged extra shipping for this.

Shipping Rates

Shipping costs, if any, are calculated at checkout based on your order and delivery address, and are shown before you pay.

Customs, Duties and Import VAT (International Orders)

International orders may be subject to import VAT, customs duties, taxes and handling fees imposed by your country. Unless shown as prepaid at checkout, these charges are the responsibility of the customer, are set by your local customs authority, and are outside our control. Please check your local rules before ordering.

Order Tracking

When your order ships, you will receive an email with a tracking number. Tracking can take a few days to update after the label is created.

Delays

Shipments can occasionally be delayed by carrier issues, customs, weather or high demand. If your order has not arrived within the delivery window above, or your tracking has not updated in a long time, email us and we will look into it with our supplier and the carrier.

Incorrect Address

Please double-check your shipping address at checkout. We are not able to guarantee redelivery or refund orders that are delivered to an incorrect address entered by the customer, but if you notice a mistake, contact us right away and we will try to correct it before the order ships.

Lost, Damaged or Missing Packages

If your tracking shows delivered but you haven't received your package, or your order arrives damaged, contact us at caballerocobusiness@gmail.com and we will work with you to make it right. See our Refund Policy for details on damaged or incorrect items.